TERMS AND CONDITIONS
IT IS IMPORTANT THAT YOU READ THESE BOOKING CONDITIONS PRIOR TO MAKING YOUR
BOOKING AS THEY WILL FORM THE BASIS OF YOUR CONTRACT WITH US:
The following conditions form the basis of the contract between you and French Experience Holidays

1. OUR AGREEMENT WITH YOU
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You will also become directly responsible for the payment of the total holiday price and if applicable and appropriate, any cancellation charges. A contract will exist as soon as we issue our confirmation invoice. 

2. YOUR HOLIDAY PRICE
When you make your booking you must pay a minimum deposit 25% of the total price. The balance of the cost of your holiday must be paid eight weeks before your arrival date. If the deposit and/or balance are not paid on time, we shall cancel your holiday and retain your deposit if applicable.
In the event that French Experience Holidays does not receive the balance of the holiday cost from the client by the designated date, the deposit will be forfeited forthwith and the holiday arrangements will be cancelled. Please note that if we do not receive full payment eight weeks before arrival we reserve the right to cancel the holiday and you will be responsible for the cost of any cancellation charges levied as specified in Condition 4

3. LATE BOOKINGS
You may book your holiday at any time right up to the day of departure. No extra fees are charged for late bookings.

4. IF YOU CANCEL YOUR HOLIDAY
You may cancel your holiday at any time.  All cancellations must be notified to us in writing/e-mail and should be marked ‘URGENT – CANCELLATION NOTIFICATION’. Cancellations can also be made by fax by you.  We would advise you to keep a copy of your fax confirmation for your own purposes. The effective date of cancellation will be when the notification is received by French Experience Holidays.
Since we incur costs in cancelling, you will have to pay the applicable cancellation charges up to the maximum shown in the table below:

PLEASE NOTE: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
5. YOUR RESPONSIBILITIES
(a) You must ensure that you and the rest of your party have valid passports and appropriate visas (please refer to condition 11).
(b) You must be responsible for the behavior of yourself and your party. (Please refer to condition 9).
(c) You must tell us if you have an existing medical problem or disability that may require assistance before you book your holiday.

6. WHAT YOU NEED TO KNOW
The information in French Experience Holidays web site and other relevant details in our brochure which affect your choice of holiday are incorporated in these conditions and these must be read carefully and accepted by you before you enter into a contract with us.  Failure to take these matters into consideration before you book may lead to subsequent disappointment, for which we cannot accept responsibility.

7. IF WE CHANGE OR CANCEL YOUR HOLIDAY
It is unlikely that we will have to make any changes to your holiday arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. If we make a major change, you can have a refund of all monies paid.
No claim for additional expenses or other compensation will be considered.

IMPORTANT NOTE: Compensation payments do not apply to circumstances beyond our control (force majeure). We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire,

8. OUR LIABILITY TO YOU
We accept responsibility for ensuring that your holiday arrangements, which you book with us, are supplied as described in our brochure. If any parts of your holiday arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. Under no circumstances shall our liability to you exceed the amount paid to us for the accommodation period. We advise you to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for your party’s personal belongings, public liability etc. since these will not necessarily be covered by our own insurance.

9. BEHAVIOUR
If you are prevented from utilizing your booked accommodation because of the opinion of a person in authority (e.g. police, security person, aircraft pilot or accommodation proprietor), or you appear to be unfit for travel or likely to cause disturbances or discomfort to other persons whether due to alcohol consumption, misuse of drugs or general misbehavior our responsibility for your accommodation ceases. Full cancellation charges will apply (if applicable) and any extra costs incurred in making alternative arrangements will be payable by you.
Furthermore our liability towards you will cease in the event that you or your party causes any damage/disturbance/discomfort for any reason, whilst staying with us. This may also lead to your eviction from the accommodation. Our contract with you will be deemed terminated and we will have no further obligation to assist you with alternative arrangements.

10. IF ANYTHING GOES WRONG
If you have a problem during your holiday, please inform us immediately, we will endeavor to put things right. Before complaining, please consider whether you have taken into account our ‘WHAT YOU NEED TO KNOW’ section. Your complaint will be recorded on a Customer Service Report Form, which will be given to you on request. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to French Experience Holidays 29 Route de Riberac 24340 La Rochebeaucourt giving your booking reference & all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to us of the services in question without delay and complete a Customer Services Report form whilst in your accommodation. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the accommodation and this may affect your rights under this contract.

11. DOCUMENTATION AND INSURANCE
It is your responsibility to ensure you are in possession of a valid passport and any visa, which might be necessary. It is a condition of booking that you take steps to adequately insure yourselves before traveling. You must therefore take out travel insurance Passport Reminder All British Citizens now need a full 10-year British Passport for all overseas visits. It is essential that you travel with a valid passport and it is your responsibility to check that your passport is valid on the dates that you travel. If you need to apply for a passport or renew an existing one, you must do so well in advance of travel NOTE from April 2007 requires a personal interview

12. BROCHURE ACCURACY
We will provide the facilities and services advertised in the brochure. If we withdraw those facilities or services or limit them for any reason, we will try to tell you and where appropriate pay you compensation. We cannot pay any compensation for events which, are outside our control. Outside the peak season it is common for facilities and services to be less widely available. We cannot accept liability in those circumstances.
The information on the web site is checked and known to be correct on the date the web site went live (December 25th 2006). However, as this is many months before you take your holiday and despite careful checks, errors or changes may occur after that date.  If we are made aware of such errors, we will of course endeavor to inform you of them at the time of booking.

13. SPECIAL REQUESTS
If you have any special requests that do not form part of the holidays described in this brochure (for example dietary or room requirements) please let us know at the time of booking. We will try our best to cater for them but we cannot guarantee that these will be met Please note that we do not book your travel.

14. SYSTEMS ERRORS
In rare cases errors may occur when inputting prices into our web site or when printing the brochure. We regret that any contract entered into on the basis of an erroneous price will be void. Accordingly, you cannot seek to rely on an erroneous price when booking a holiday.

15. IMAGES
During your holiday we may photograph, film or video (which included all methods of capturing, storing and processing the resulting images whether in material or immaterial form) scenes which may include you and/or your party.  In making your booking you agree for yourself and on behalf of all members of your party that any photograph(s) or video(s) taken or arranged to be taken by us may be utilised by French Experience Holidays for our reproduction in any publication, presentation, sales or marketing communication (including email or any other electronic communication) or campaign without limitation and to the extent necessary you license us to utilise any such images in whole or in part for any and all such or related purposes.

16. WHAT IS INCLUDED IN YOUR HOLIDAY PRICE

17. WHAT IS NOT INCLUDED IN YOUR HOLIDAY PRICE

18. LOST PROPERTY
If you leave any personal property in your accommodation we will be happy to send it on to you, a handling fee will be levied.  This will be dependent on the item the cost must be sent to us in advance.

 

 

ESSENTIAL HOLIDAY INFORMATION

ALCOHOL
Most people like to indulge during holidays. There are times however, when alcohol is best avoided.  You should not drink alcohol during sunbathing, as it causes dehydration. Never drink if driving a car, as drink-driving laws do exist in France.

NOISE
Our experience has shown that if you are used to living in a quiet area, you’re likely to find some traffic noise in the village. Local people will often start work as early as 6.30am. Many locals keep animals such as goats, dogs, chickens and cockerels and it is not unusual to hear barking at night and crowing in the early morning. Please remember that life goes on even in the quietest villages. If you are concerned about noise levels, please contact us

PERSONAL SAFETY
Please take care of all your personal property and valuables at all times. Be careful when walking around large towns, since given the opportunity, pickpockets throughout the world are keen to help themselves to your handbags, cameras etc.

TRAVEL & HEALTH ADVICE
Due to constantly changing political and health situations across the globe we have listed the following government agency websites for up to date information purposes as they provide regular updates, warnings and advice.
Foreign Office Travel Advice: www.fco.gov.uk/travel
Department of Health Travel Advice:  www.dh.gov.uk/travellers

EHIC
As of 1 January 2006, the E111 has been entirely replaced by the European Health Insurance Card (EHIC).  Just like the E111, the EHIC entitles all UK residents to reduced cost (sometimes free) health care, if necessary, whilst traveling in most European countries.  The quickest way to get an EHIC is to apply online at www.dh.gov.uk/travellers as customers will receive it within 7 days.  Alternatively, customers can call the EHIC Enquiries Line on 0845 605 07 07 or pick up an application pack from local Post Offices.  It can take up to 21 days for the EHIC to arrive if applied for by post.  Please remember that the EHIC is an addition to travel insurance and should not be relied upon instead of travel insurance. Some insurance policies may be deemed invalid without the EHIC and you should check with your insurance provider before traveling.

BOOKING CONFIRMATION